Refund and Returns Policy

At PILOT FLY LTD, we strive to provide high-quality digital services that meet the needs of our clients. However, we understand that there may be situations where a refund is necessary. Our Refund and Returns Policy outlines the conditions under which we may issue refunds.

1. Eligibility for Refunds

• Service Quality Issues: If you are not satisfied with the quality of the service we provided, please contact us within 14 days of completing the service.  We will investigate your concerns and, if warranted, offer a refund or a rework of the service.
• Service Cancellation: If you wish to cancel a service before it has begun, you may request a full refund. You must make requests at least 48 hours before the scheduled start time.
• Technical Issues: If the service is unable to be delivered due to technical issues on our end, we will offer a full refund.

Non-Refundable Services

• Certain services may be non-refundable, including:
  • The client has already delivered and accepted the services.

• • Custom or bespoke services tailored to specific requirements.
  • Subscription-based services that have already been accessed.

Refund Process

• To request a refund, please contact our customer service team at info@pilotfly.co.uk or +44 7365 892616 Include your order details and the reason for your request.
• Refunds will be processed within 14 business days of approval, using the original payment method.

Changes to the Refund Policy

• PILOT FLY LTD reserves the right to amend this refund policy at any time. Changes will be communicated through our website and will apply to services purchased after the date of the change.